Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, job title
• Payment Information: Billing address, payment card details (processed by third-party payment processors)
• Communications: Messages, feedback, and support requests you send to us
• Service Data: Data you provide for security assessments and testing

1.2 Information Collected Automatically

• Log Data: IP address, browser type, operating system, referring URLs, access times
• Device Information: Device type, unique device identifiers
• Usage Data: Pages viewed, features used, actions taken within our services
• Cookies: We use cookies and similar technologies to enhance your experience

1.3 Information from Third Parties

• Business Partners: Information from partners for service integration
• Public Sources: Publicly available information relevant to our services

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send technical notices, updates, and security alerts
• Communicate about products, services, and events
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

• Payment processing
• Cloud hosting and infrastructure
• Analytics and monitoring
• Customer support tools

3.2 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose information if required to:

• Comply with applicable laws or legal process
• Protect the rights, property, or safety of Tachyonic, our users, or others
• Enforce our Terms of Service

3.4 With Your Consent

We may share information with your consent or at your direction.

4. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You may access and update your account information at any time by logging into your account or contacting us.

6.2 Deletion

You may request deletion of your personal information. We will comply unless we have a legal obligation to retain it.

6.3 Opt-Out

You may opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6.4 Cookies

Most browsers allow you to refuse or delete cookies. Note that disabling cookies may affect functionality.

6.5 Do Not Track

We do not currently respond to “Do Not Track” signals.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at privacy@tachyonicai.com.

10. European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@tachyonicai.com.

Legal Basis for Processing

• Contract: Processing necessary to provide our services
• Legitimate Interests: Processing for our business interests, balanced against your rights
• Consent: Processing based on your consent, which you may withdraw at any time
• Legal Obligation: Processing required by law

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: